Answers API
The Answers API enables you to create, manage, and retrieve user-generated answers to frequently asked questions. These answers help build a comprehensive knowledge base that improves search results and provides instant responses to common queries within your organization.
Use Cases
Knowledge Base Creation
Build and maintain a comprehensive repository of questions and answers to help users find information quickly and efficiently.
FAQ Management
Create, update, and organize frequently asked questions with detailed answers to reduce support tickets and improve self-service.
Search Enhancement
Improve search results by providing curated answers that appear prominently when users search for related topics.
API Endpoints
Method | Endpoint | Purpose |
---|---|---|
POST | /rest/api/v1/createanswer | Create Answer Create a user-generated Answer that contains a question and answer. |
POST | /rest/api/v1/deleteanswer | Delete Answer Delete an existing user-generated Answer. |
POST | /rest/api/v1/editanswer | Update Answer Update an existing user-generated Answer. |
POST | /rest/api/v1/getanswer | Read Answer Read the details of a particular Answer given its ID. |
POST | /rest/api/v1/listanswers | List Answers List Answers created by the current user. |