Service ownership, on-call, and docs live in a portal nobody can search, and the knowledge about those services lives everywhere else. This recipe turns a lightweight service-catalog portal into the one-stop shop: its catalog becomes searchable in Glean, and Glean's permission-aware search and chat come back into the portal itself.
- Add an on-call answer card to the portal backed by a Client API search call.
- Extend the connector with incremental sync and identity mapping so catalog permissions mirror your org.
- Wire the portal's "ask" box to open Glean Chat with the current service as context.
How do I find out who is on call?
Returns a non-empty answer with at least one citation carrying a real title and URL from your indexed engineering content.
How do I deploy a service?
Returns a non-empty answer with at least one citation carrying a real title and URL, drawn from your own indexed content.
What's our incident response process?
Returns a non-empty answer with at least one citation carrying a real title and URL, drawn from your own indexed content.
Each of these was run against a live Glean instance on 2026-08-02.
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