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Internal Error

Code​

  • code: internal_error
  • status: 500
  • url: https://developers.glean.com/errors/internal-error

What It Means​

The API encountered an unexpected error while processing the request.

Common Causes​

  • A transient server-side problem occurred.
  • The request triggered a condition the API could not complete.

How To Resolve​

Client Actions​

  • Retry once or twice with backoff if the operation is safe to retry.
  • Record the request_id for support if the error persists.

Admin Actions​

  • Share the request_id, timestamp, endpoint, and high-level request context with support.

Retry Guidance​

Retry cautiously with backoff. Do not retry indefinitely.

Example Response​

{
  "type": "https://developers.glean.com/errors/internal-error",
  "title": "Internal Error",
  "status": 500,
  "detail": "Human-readable explanation specific to this occurrence.",
  "code": "internal_error",
  "documentation_url": "https://developers.glean.com/errors/internal-error",
  "request_id": "req_7f8a9b0c1d2e"
}